If voiding an unpaid full balance:

  1. Log into your account via stonealley.com.

  2. Locate the right program, then click “View Reports” under the Administration heading on the left.

  3. Open the “Enhanced Installment Payment Report”.

  4. Locate the registration in question by filtering. When ready to open, click “Generate”.

  5. In the results, locate the registration, then click on the unpaid balance due (highlighted in red).

  6. Then click “Mark as Void” (to remove the charge)