To whitelist info@stonealley.com with Comcast, follow these steps:

Method 1: Add to Contacts

Adding the email address to your address book ensures that emails from the sender are recognized as safe.

  1. Log in to your Xfinity (Comcast) email account at Xfinity Connect.
  2. In the top menu, select Address Book.
  3. Click on + New Contact.
  4. Enter the details:
  5. Click Save.

By adding the sender to your address book, Comcast will automatically recognize the sender as trusted.

Method 2: Mark as Not Spam

If emails from info@stonealley.com are ending up in the Spam folder:

  1. Go to your Spam folder.
  2. Locate the email from info@stonealley.com.
  3. Select the email and click on Not Spam at the top.
    • This moves the email to your Inbox and signals Comcast that this sender is safe.

Method 3: Create a Filter

You can create a custom filter to ensure emails from this address always go to your Inbox:

  1. In the top right corner, click on the Gear Icon for Settings.
  2. Select Mail Settings.
  3. Choose Filter Rules from the left menu.
  4. Click on Add new rule.
  5. Enter the details:
  6. Click Save.

This filter will route all emails from info@stonealley.com directly to your Inbox.

Method 4: Check Spam Settings

Ensure Comcast’s spam settings are not overly aggressive:

  1. In Settings, go to Advanced Settings.
  2. Check Spam Filtering and ensure that the filter isn't blocking the sender.

Notes:

  • Changes may take a few minutes to take effect.
  • If emails are still going to spam, double-check any third-party spam filters or security software on your device.